Web Directory

• CRM Daily
  CRM news and information.
  http://www.crmdaily.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Customer Service Group
  Resource for customer service, call center and helpdesk professionals.
  http://www.customerservicegroup.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Customer Service Review
  An internet magazine which reviews the latest global data and trends on customer service.
  http://www.csr.co.za/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• International Journal of Call Centre Management
  Quarterly subscription-based and peer-reviewed journal on all practical aspects of setting up and managing a call centre.
  http://www.winthrop-publications.co.uk/CCMFrontpage.htm
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It

• Outsourcing CRM
  Case studies and best practices focused on customer relationship management.
  http://www.outsourcing-crm.com/
  (Added: Mon Apr 05 2004 Rating: 0.00 Votes: 0)   Rate It   Review It